Frequently Asked Questions

We ship all orders within the USA via UPS Ground and endeavor to get orders placed by 1:00 PM CST shipped out the same day. With warehouses in Missouri and California most customers in the 48 contiguous states should receive their order in 2 to 3 days.

Alaska and Hawaii customers should expect delivery in 5 to 7 days.

Orders shipping to Canada and Mexico may experience further delays based on Customs clearing times. Furthermore, Canada and Mexico customers are responsible for Customs, Duty, and Tariff charges from their own countries. These will be charged by UPS or similar, not by Gabriel-Glas North America.

Tracking numbers are sent to you via email as soon as your order is processed and shipped, usually within 72 hours. You can also find your tracking number on your Account Page. If you’re not finding the information in one of these locations please contact us at info@mygabrielglas.com and we’ll help answer your questions.

Although very durable, Gabriel-Glas is not unbreakable.  We do not replace glasses that have been broken after use.

If you receive delivery of Gabriel-Glas and they have been broken in transport, please do the following:

1. Take photos of all broken products damaged in transport

2. Take photos of the inner and outer packaging to demonstrate damage in transport

3. Contact customer service at info@mygabrielglas.com within 48 hours of receipt of the damaged item(s) and provide us with the supporting photographs and a copy of your original sales receipt.

We do not replace Gabriel-Glas products purchased through other resellers.

We hope you are completely satisfied with your purchase. If you aren't, we will be glad to refund you within 30 days of purchase. Customer is responsible for return shipping costs, unless, of course, we made an error in order fulfillment.

Returns Address:
Gabriel-Glas Returns
1000 E Main St
Suite B
Fredericktown, MO 63645
USA

Any item(s) for return must be sent back in original and unused condition, undamaged, with the original packaging. Refund made once item is received and inspected. Please pack your return securely and include your packing slip or invoice.

Gabriel-Glas North America only accepts returns for item(s) purchased directly from Gabriel-Glas North America. For item(s) purchased from resellers including Amazon, please check the return policy of the vendor from which original purchase was made. Gabriel-Glas North America reserves the right to deny any return.

To initiate a return, please contact customer service at info@mygabrielglas.com.

For all orders shipping outside North America please visit www.gabriel-glas.com

Orders to the 48 contiguous states ship, via UPS Ground, for a flat rate of $9. When the order value exceeds $99 (pre tax and shipping) then the order enjoys Free Shipping.

Alaska and Hawaii orders ship for a flat rate of $40 regardless of amount.

Canada and Mexico orders ship for a flat rate of $65 regardless of amount.

No. We have been taught to believe that wine tastes better in a glass designed in a unique shape for different varieties, or at a minimum that we need a white wine glass, red wine glass or champagne flute to best enjoy the type of wine served in it.  That’s a great business model if you’re a wine glass producer, but it’s not great for the wine drinker’s budget. 

When it comes to Gabriel-Glas universal wine glasses, form follows function: The broader base of the bowl of the glass and the conical shape at the top of the glass allow for the “nose” of a wine, its top, middle and a base notes to emerge in the glass. At the same time the broader base of the glass offers more surface to air contact, the drinker gets “closer” to the wine with Gabriel-Glas. Simplify life with one elegant glass and save money for wine purchases instead of a cupboard full of glasses!

There are two versions of the Gabrial-Glas, the StandArt glass, and the mouth-blown Gold Edition glass. Both glasses are made from the exact same material and share the same, iconic, silhouette. The difference is the method of construction. The StandArt glass features a machine-blown bowl and pulled stem, whereas the Gold Edition glass is completely hand-blown and handmade allowing it to weigh about 60 grams less. Each is an exquisite glass.

Historically lead was used as a component in fine crystal glassware. In the modern era lead has been replaced with barium oxide, zinc oxide or potassium oxide in part out of concerns over possible health impact from leaded crystal and because these other metals provide superior clarity and strength.

We recommend a 5oz pour in Gabriel-Glas, although many of our winery partners prefer a smaller pour.

Yes, Gabriel-Glas is made from lead-free crystal. This makes the glass safe to drink from and never alters the taste or quality of the wine.

Crystal can be stretched gossamer thin, which means a razor sharp rim that allows the wine to flow onto the palate smoothly. This helps to deemphasize alcohol and heighten fruit flavors. Crystal is also more porous than glass, which means that your wine coats the inside of the glass more thoroughly and thereby opens and drives the bouquet. Finally, crystal also refracts light better than glass, which showcases the wine’s color and further adds to the drinking experience.

Yes, Gabriel-Glas is dishwasher-safe. This makes the glasses easy to clean and maintain.

Gabriel-Glas is an Austrian company founded by renowned Swiss wine Critic René Gabriel.